Refresh the browser

Press Ctrl-R on Windows, or Cmd-R on macOS.


Check the browser version

Windows and macOS: visit and ensure that you are using the latest version of Google Chrome.

Installing Google Chrome


Check your operating system

System requirements


Disable antivirus, spyware, and firewalls

You may have to add an exception for

Disable Chrome extensions

We have seen a number of extensions causing problems. VPNs and proxies are common examples.


Check your USB microphone

Maybe it was unplugged?


Check your Internet connection health

Please visit


Use a wired connection to the Internet

Avoid WiFi connections if possible. Always try to use a hardwired ethernet connection to your router.


Stop video streams

Streaming services like Netflix, Hulu, and Spotify can steal away precious bandwidth from RHR, even if they are running on other computers or TVs.


Check your bandwidth

Try a bandwidth test on one of these sites:

Compare this to the bandwidth requirements listed under System requirements.