Welcome to RHR's Knowledge Base

Current Supported Version of SmartSDR: 4.1.5

WebDX connection troubleshooting

Troubleshooting

WebDX connection troubleshooting

Last updated on 23 Oct, 2025

Refresh the browser

Press Ctrl-R on Windows, or Cmd-R on macOS.

 

Check the browser version

Windows and macOS: visit WhatIsMyBrowser.com and ensure that you are using the latest version of Google Chrome.

Installing Google Chrome

 

Check your operating system

System requirements

 

Disable antivirus, spyware, and firewalls

You may have to add an exception for https://console.remotehamradio.com

Disable Chrome extensions

We have seen a number of extensions causing problems. VPNs and proxies are common examples.

 

Check your USB microphone

Maybe it was unplugged?

 

Check your Internet connection health

Please visit IsMyInternetWorking.com

 

Use a wired connection to the Internet

Avoid WiFi connections if possible. Always try to use a hardwired ethernet connection to your router.

 

Stop video streams

Streaming services like Netflix, Hulu, and Spotify can steal away precious bandwidth from RHR, even if they are running on other computers or TVs.

 

Check your bandwidth

Try a bandwidth test on one of these sites:

Compare this to the bandwidth requirements listed under System requirements.

Did you find this article helpful?
Previous

High CPU and stuttering audio on Flex stations

Next

Β© Remote Ham Radio. All rights reserved.