If you can't find the answer you're looking for in this knowledge base, then you can contact us for technical support with operating, account issues, and general inquiries.

Email

Support@remotehamradio.com

 

From the console

Click Contact Support in sidebar.

Operating issues?

Please provide the following information:

  1. Approximate date and time of the problem in UTC

  2. The full name of the station you were connected to, band, and mode e.g. "W1/Lubec, 6m, FT8"

  3. Operating system and browser e.g. "Windows 10, Chrome"

  4. Please specify any of the following:

    • Hardware
      • FlexRadio Maestro
      • Elecraft K3/0-Mini
      • RHR DXmate
    • Software
      • WebDX
      • RHR desktop app
      • FlexRadio SmartSDR
      • FlexRadio SmartCAT
      • FlexRadio SmartDAX
      • Windows virtual audio cables (VAC)
      • macOS Loopback
      • WSJT-X
      • N1MM
      • Any third-party logging, digital mode, or rig control software