Contacting support

If you can't find the answer you're looking for in this knowledge base, then you can contact us for technical support with operating, account issues, and general inquiries.

Email

support@remotehamradio.com

From the console

Click Contact Support in sidebar.

Operating issues?

Please provide the following information:

1. Approximate date and time of the problem in UTC

2. The full name of the station you were connected to, band, and mode e.g. "W1/Lubec, 6m, FT8"

3. Operating system and browser e.g. "Windows 10, Chrome"

4. Please specify any of the following:

   • Hardware

     • FlexRadio Maestro

     • Elecraft K3/0-Mini

     • RHR DXmate

   • Software

     • WebDX

     • RHR desktop app

     • FlexRadio SmartSDR

     • FlexRadio SmartCAT

     • FlexRadio SmartDAX

     • Windows virtual audio cables (VAC)

     • macOS Loopback

     • WSJT-X

     • N1MM

     • Any third-party logging, digital mode, or rig control software